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Offers
Know the Law about Offers
Sellers are
not allowed to display or publish any notices (under The
Consumer Transactions (Restrictions On Statements) order 1976),
which suggest that consumer’s rights are
restricted
in any way.
The same
applies to labelling of products or on receipts given when the
customer has paid.
Items must
be
described correctly.
For example, if a shirt is described as 100% cotton, it’s got to
be just that. It cannot be made of polyester.
Consumers
have
rights
if what they’ve bought it’s faulty, doesn’t fit its purpose or
its not as described and may be entitled to a full refund.
Notices
displayed that imply consumers with genuine complaints have no
rights such as “no cash refunds”, “no refunds or exchanges on
sale items” or “sold as seen” but adding “this does not affect
your statutory rights” isn’t acceptable.
Have you seen an advert that you think is
wrong and you think
it should be changed or taken down, or you have entered a
promotion that afterwards you thought was unfairly run and left
you disappointed. You may have received mail from advertisers
who have already been told not to contact you or if you have not
received your order from a newspaper, magazine, brochure or teleshopping channel.
If so, you
should contact the
Advertising Standards Authority (ASA), who
are in charge of making sure advertising is
not misleading,
promotions are run fairly, resolve issues with mail order
purchases and try to help to help reduce junkmail.
So remember...
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